Webcampus Help Resources
FDU Technical Assistance Center
The Fairleigh Dickinson University Technical Assistance Center
(FDU TAC) is the university helpdesk support organization. Students,
faculty and staff may contact the FDU TAC to initiate support requests
for online courses.
The FDU TAC's primary goal is to initiate your support request,
verify your contact information, assist with troubleshooting and
resolution, or to swiftly escalate to resolving parties so that
you may focus on your work, and your goals.
Note: You will be asked to identify yourself by your
Student Number/Datatel ID
Phone: (973) 443-UTAC (8822)
The UTAC is available 24x7 to provide
assistance, whether via voice or email.
Email: FDUTAC@fdu.edu
Online Blackboard Assistance
The software running on the webcampus server is called Blackboard.
Specifically, FDU is using version 6.0. If you have questions about
any of the Blackboard features, you can find additional information
at the sources below:
Online Support:
Once in Blackboard, click on the Help icon at the top left of
the window above the tabs. This will bring you to a document similar
to this page.
Click on the following link, http://support.blackboard.com.
Click on Students, and then select from the following
- Knowledge Base - search by topic;
- Reference Center - Blackboard student manuals;
- Plug-In Center - download plug-ins needed to access multimedia
resources.
- Training Center - source of information and resources about
online learning.
Student Manual:
From within a course, click on the Tools button. Next, click
on the link for Manual.
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